Our Commitment
At Rush Non-Emergency Medical Transportation Solutions, we are committed to:
Safety First — Protecting passengers, employees, healthcare partners, and the public through responsible transportation practices.
Reliability — Providing timely, consistent transportation so patients can attend appointments and receive necessary treatments without unnecessary transportation barriers.
Professionalism — Conducting every interaction with courtesy, accountability, confidentiality, and respect.
Patient Dignity — Treating every passenger with compassion, patience, and understanding regardless of age, disability, medical needs, or personal circumstances.
Accessibility — Supporting transportation services that accommodate individuals with disabilities and mobility limitations in accordance with applicable ADA requirements.
Privacy & Confidentiality — Respecting the confidentiality of protected health information and maintaining practices designed to support HIPAA compliance.
Preparedness — Maintaining appropriate training and certifications, including CPR and BBP training, to promote a knowledgeable and safety-focused workforce.
Security & Compliance — Maintaining applicable transportation, facility-access, security, and regulatory requirements, including TWIC and TSA-related requirements where applicable.
Healthcare Partnership — Working collaboratively with hospitals, healthcare providers, dialysis centers, laboratories, behavioral health organizations, case managers, social workers, and other healthcare professionals.
Community Access — Helping reduce transportation barriers that can prevent individuals from accessing essential medical care and support services.
Continuous Improvement — Measuring our performance, listening to patients and healthcare partners, and continually improving our services.
Our Promise
When Rush is trusted with a passenger, we understand that we are trusted with more than transportation—we are trusted with a person’s time, safety, dignity, and access to care.
We will strive to make every trip safe, dependable, respectful, and professional, from the moment a ride is scheduled until the passenger safely reaches their destination.
Rush Non-Emergency Medical Transportation Solutions — Moving People. Connecting Care. Serving with Purpose.
Vision Statement
To become a trusted leader in non-emergency medical transportation by setting the standard for safe, compassionate, dependable, and professional patient transportation—helping ensure that every individual has reliable access to the medical care, treatment, and services they need.
Rush Non-Emergency Medical Transportation Solutions envisions a healthcare transportation system where transportation is never a barrier to receiving quality care. We strive to build lasting relationships with patients, families, healthcare providers, hospitals, dialysis centers, laboratories, behavioral health organizations, government agencies, and community partners through integrity, reliability, respect, and exceptional service.
Our vision is to grow into a recognized transportation partner known for safety, compliance, professionalism, accessibility, accountability, and patient-centered care.
Mission Statement
Our mission is to provide safe, reliable, respectful, and professional non-emergency medical transportation services that connect patients with the healthcare and support services they need—while protecting their dignity, privacy, safety, and independence every step of the way.
Rush Non-Emergency Medical Transportation Solutions is committed to delivering dependable transportation for medical appointments, dialysis, hospitals, clinics, laboratories, behavioral and mental health services, rehabilitation, treatment programs, specimen transportation, and other essential healthcare-related needs.
Our team is built around a strong foundation of healthcare experience, professionalism, safety, compliance, and compassion. We understand that every passenger is more than a destination—they are a person who deserves to be treated with dignity, patience, and respect.
We are committed to maintaining a culture of continuous training and operational excellence, with emphasis on HIPAA privacy, Bloodborne Pathogen (BBP) awareness, Americans with Disabilities Act (ADA) accessibility, CPR preparedness, TWIC compliance, and TSA-related security requirements, as applicable to the services and transportation environments we operate within.